-1.png?width=76&name=Sage_Logo_Brilliant_Green_RGB%20(original)-1.png){kind=logo}
Download Now!
COMPREHENSIVE IT ASSESSMENT
Every new client relationship begins with a Comprehensive IT Assessment. During the Assessment, we use a series of technical tools, observations and interviews to gather the information necessary to manage and support your needs. This information culminates in a comprehensive written report that is reviewed with your team and includes short-term and long-term IT planning recommendations.
STRATEGIC PLANNING
At the cornerstone of the Virtual IT Department Program is the goal of preventing problems from occurring and/or minimizing their impact. We monitor critical systems and look for any signs of trouble. We perform a comprehensive battery of preventative maintenance tasks, such as: patch management (a.k.a. software updates), antivirus and spyware management, backup management, and more – all in the name of maximizing up-time.
SPECIAL PROJECTS
The Virtual IT Department Program is designed to keep your IT systems and the people who use them working as designed. Deploying significant new technology and/or expanding the capacity of the environment is considered project work (as opposed to maintenance and support). Examples of projects outside the normal scope of work might include deploying a new server or rolling out a new company wide application.
HARDWARE & SOFTWARE
Trivium Technologies does not sell hardware or software directly. As your Virtual IT Department, we work with you to determine requirements and to obtain competitive pricing on your behalf. By not profiting from hardware and software sales, the temptation to “upsell” is removed.
THIRD PARTY VENDORS
Trivium Technologies is prepared to work with all third party vendors and/or developers (including cloud based application and software vendors). We take ownership of all issues and work with vendors to resolve problems.
UNMATCHED SUPPORT
When users need help, contact our support team. Standard office hours are 8:00 AM to 5:00 PM eastern time, but monitoring times depend on which level of service you subscribe to.